No one likes to be interrupted, least of all the litigator who is hot on the trail of a crucial answer from a witness. Words are flying like bullets. Suddenly, a voice asks him to repeat the question. He glances at the person sitting nearby, fingers hovering over her machine, waiting. She interrupts several times over the course of the day. He grows increasingly frustrated.
The following mock Q&A addresses what court reporters confront every day.
Q. My court reporter is great, but when she was on vacation, her replacement kept interrupting while I was questioning a key witness. I had my secretary advise the reporting firm not to send him back.
A. Court reporters are required by law to be impartial. There is no such thing as “your” reporter. The reporter you prefer may have more experience or the ability to write faster. That doesn’t mean other reporters are incompetent.
Q. Well, aren’t reporters supposed to be seen and not heard?
A. It sounds like you have an expectation that reporters shouldn’t interrupt when participants speak at the same time, too fast, or mumble. Imagine adding heavy accents or terms such as Lymphangioleiomyomatosis to the mix.
No reporter wants to break the flow and momentarily stop the proceedings, especially during an intense volley of questions and answers and/or colloquy. Yet as officers of the court and guardians of the record, they have a legal and ethical duty to prepare a full, impartial and verbatim transcript of the proceedings.
Less assertive reporters feel intimidated about speaking up. Isn’t it better that they interrupt rather than drop words and produce an inaccurate transcript peppered with “inaudible” parentheticals?
Q. When you put it like that, of course! What kind of training do they get, anyway?
A. Reporters invest an average of five years in school to develop the high level of skill required to pass the stringent California CSR licensing exam. Courses include English; legal and medical terminology; professional practices; government, state and federal codes; ethics; and thousands of hours of hands-on machine training. Afterward, they take continuing education courses to keep abreast of new laws, services and technology.
Q. I had no idea. Is there anything else I should know?
A. Yes. These three steps will minimize interruptions:
Reporters work hard to make a verbatim record and satisfy clients, and even the most experienced realtime reporters need to interrupt under certain circumstances. Frustration is temporary, but transcripts are permanent. Viewing interruptions as confirmation that reporters are doing their job will result in a win-win experience where everyone’s needs are met – including your clients’.
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