Manage your policy

Access quick and easy self-service options for all your policies including:

Manage your payments

Access your insurance documents

Request a pink slip (auto insurance liability card)

Or send us an email

Part of our commitment to exceptional customer service is a team of people you can count on to update your account easily and quickly.

Whatever your needs, we can help:

• Switch your payment method
• Change your billing information
• Set up automatic withdrawals from your bank account
• Change your mailing address
• Add or change your phone number
• Change your email address
• Add or remove vehicles or drivers
• Update your class of licence for your vehicle
• Modify our property coverage
• Add or remove property location

Complete the online form

Or give us a call at 1-855-788-9090

We are available between 8AM and 8PM EST.

Make a claim or Call us or FAQ

Make a claim

There when you need us
1-866-MYAVIVA (1-866-692-8482)

Call us and a claims care advisor will ensure you receive fast, reliable and personal support. Or submit your claim online.

Call us

For general inquiries call
1-800-387-4518

TTY:
1-800-855-0511

FAQ

What is insurance?

Insurance is a safety net to protect you and your family’s financial well-being in the case of an unexpected loss. It is a legal arrangement that guarantees support in the event of a covered accident or incident.

Is the insurance industry regulated?

Yes, by provincial governments whose role it is to ensure fairness and quality in the industry.

How do I make a claim?

If you’re in a car accident or something happens to your home, claims experts will walk you through filing a claim. Call 1-866-692-8482 to begin.

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

• Auto Insurance

Thank you for visiting Aviva Agency Services Inc.

The postal code you entered corresponds to a province we do not offer auto insurance due to government-run insurance plans.

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

• Home Insurance

Thank you for visiting Aviva Agency Services Inc.

Unfortunately, we are currently not offering this type of insurance in the province you have selected. We will be expanding our services over the coming months. Please continue to check back with us as we look forward to servicing your insurance needs.

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

• Auto Insurance
• Home Insurance

Thank you for visiting Aviva Agency Services Inc.

The postal code you entered corresponds to a province we do not offer auto insurance due to government-run insurance plans.

Thank you for visiting Aviva Agency Services Inc.

Unfortunately, we are currently not offering this type of insurance in the province you have selected. We will be expanding our services over the coming months. Please continue to check back with us as we look forward to servicing your insurance needs.